- Overview
Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this website. If you’re a client of the Bank, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply. You can also find that privacy notice by visiting the website for the product or services we provide to you (for example, http://18.185.72.107) or by contacting your client service team.
Some of the links on this website may lead to the Bank’s or third party’s websites with their own privacy notices, which may be different to this Privacy Notice, and you should read those notices carefully.
The Prudential Bank has developed this Privacy Statement to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Sites or use our Services. This Privacy Statement applies to your Personal Data when you visit Sites or use Services, and does not apply to online websites or services that we do not own or control, including websites or services of other The Prudential Bank users. This Privacy Statement is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services. Please note that our Service offerings may vary by region. We have defined some terms that we use throughout the Privacy Statement. You can find the meaning of a capitalized term in the Definitions section. If you are an individual who resides in the United States of America and opens an account for one of our Services for your own personal, family or household purposes, you should also review our Consumer Privacy Notice to understand our privacy practices and the privacy choices we offer you. Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Statement.
- What Personal Data Do We Collect?
Information that you provide to us, such as when you fill out a contact or web form, or if you register to receive Alerts or updates.
Information that we obtain or learn, such as information about the browser or device that you use to access this site, how you use this site and the pages you visit, traffic and location data.
We may also ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don’t have to respond to these.
If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information to, for example, enable us to respond to a query you have submitted.
Please note that this website is not designed or intended for children and we do not knowingly collect data relating to children.
We may collect information about you when you visit our Sites or use our Services, including the following: Registration and use information – When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfill the Services you request. Depending on the Services you choose, we may require you to provide us with your name, postal address, telephone number, email address and identification information to establish an Account. We may require you to provide us with additional Personal Data as you use our Services. Transaction and experience information – when you use our Services or access our Sites, for example, to make purchases from merchants, to receive money, to process payments, or to send money to friends and family, we collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information, including information about any funding instruments used to complete the transaction, Device Information, Technical Usage Data, and Geolocation Information. Participant information – when you use our Services or access our Sites, we collect Personal Data you provide us about the other participants associated with the transaction. Send or request money: when you send or request money through the Services, we collect Personal Data such as name, postal address, telephone number, and financial account information about the participant who is receiving money from you or sending money to you. The extent of Personal Data required about a participant may vary depending on the Services you are using to send or request money. Pay or request someone else to pay a bill: if you use our Services to pay a bill for the benefit of someone else, or if you request a User to pay a bill for you, we collect Personal Data from you about the account holder such as name, postal address, telephone number, email address, and account number of the bill that you intend to pay or request to be paid. Add value to your accounts: if you use our Services to add value to your Account or any other account you may have, or if you ask a User to add value to any of these accounts, we may collect Personal Data from you about the other party, or from the other party about you to facilitate the request. For example, if you use our Services to reload a mobile phone, or to request value be added to your mobile account, we may collect Personal Data and other information including mobile account number from the other participant. Information about your friends and contacts – it may be easier for us to help you transact with your friends and contacts if you choose to connect your contact list information with your Account. If you choose to connect your contact list information on your device with your Account and/or establish an account connection between a social media platform and your Account, we will collect and use your contact list or friend list information to improve your experience when you use the Services. Information that you choose to provide us to obtain additional Services or specific online Services – if you request or participate in an optional Site feature, or request enhanced Services or other elective functionality, we may collect additional information from you. We will provide you with a separate notice at the time of collection, if the use of that information differs from the uses disclosed in this Privacy Statement. Information about you if you use the Service “Checkout without a Prudential Bank Account” – certain limited Services are available without being required to log in to or establish an Account, also referred to as Checkout without a Prudential Bank Account. We will collect Personal Data, information about any funding instrument used, Device Information, Technical Usage Data, and Geolocation Information as necessary to complete the transaction. If you are an Account holder and choose to engage in a Checkout with a Prudential Bank Account transaction, we will collect information about the transaction and may associate it with your Account. If you are not an Account holder and choose to engage in a Checkout without a Prudential Bank Account transaction, we will collect and store all information you provide and use and share such information in accordance with this Privacy Statement. Information about you from third-party sources – we obtain information from third-party sources such as merchants, data providers, and credit bureaus, where permitted by law. Other information we collect related to your use of our Sites or Services – we may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.
III. Why Do We Retain Personal Data?
We retain Personal Data to fulfil our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your Account is closed, we may take steps to mask Personal Data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such Personal Data in accordance with this Privacy Statement.
- How Do We Process Personal Data?
We may Process your information for the following reasons: to operate the Sites and provide the Services, including to: initiate a payment, send or request money, add value to an account, or pay a bill; authenticate your access to an Account; communicate with you about your Account, the Sites, the Services, or Prudential Bank; create an account connection between your Account and a third-party account or platform; perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes; and keep your Account and financial information up to date. To manage our business needs, such as monitoring, analyzing, and improving the Services and the Sites’ performance and functionality. For example, we analyze User behavior and perform research about the way you use our Services. To manage risk and protect the Sites, the Services and you from fraud by verifying your identity. Prudential Bank risk and fraud tools use Personal Data, Device Information, Technical Usage Data and Geolocation Information from our Sites and websites that offer Prudential Bank Services to help detect and prevent fraud and abuse of the Services. To market to you about Prudential Bank products and Services and the products and services of unaffiliated businesses. We may also Process your Personal Data to tailor the marketing content and certain Services or Site experiences to better match our understanding of your interests on Prudential Bank and other third-party websites. To provide personalized Services offered by Prudential Bank on third-party websites and online services. We may use your Personal Data and other information collected in accordance with this Privacy Statement to provide a targeted display, feature, Services or offer to you on third-party websites. We may use cookies and other tracking technologies to provide these online services and/or work with other third-parties such as merchants, advertising or analytics companies to provide these online services. To provide you with location-specific options, functionality or offers if you elect to share your Geolocation Information through the Services. We will use this information to enhance the security of the Sites and Services and provide you with location-based Services, such as advertising, search results, and other personalized content. To comply with our obligations and to enforce the terms of our Sites and Services, including to comply with all applicable laws and regulations. To make it easier for you to find and connect with others, we may use your information you have shared with the Service to suggest connections between you and people you may know. For example, we may associate information that we learn about you through your and your contacts’ use of the Services, and information you and others provide to suggest people you may know or may want to transact with through our Services. Social functionality and features designed to simplify your use of the Services with others vary by Service. To respond to your requests, for example to contact you about a question you submitted to our customer service team.
- Do We Share Personal Data?
We may share your Personal Data or other information about you with others in a variety of ways as described in this section of the Privacy Statement. In addition, our Consumer Privacy Notice provides specific information about the reasons why we share the Personal Data of certain United States residents with unaffiliated third parties. We may share your Personal Data or other information for the following reasons: we may share your Personal Data with members of Prudential Bank family of entities to, among other things, provide the Services you have requested or authorized; to manage risk; to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements; and to help us manage the availability and connectivity of Prudential Bank products, Services, and communications. With other companies that provide services to us: we may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with Services, verify your identity, assist in processing transactions, send you advertisements for our products and Services, or provide customer support. With other financial institutions: we may share Personal Data with other financial institutions that we have partnered with to jointly create and offer a product. These financial institutions may only use this information to market and offer Prudential bank-related products unless you have given consent for other uses. We may also share Personal Data to process transactions, provide you with benefits associated with your eligible cards, and keep your financial information up to date. With the other parties to transactions when you use the Services, such as other Users, merchants, and their service providers: we may share information about you and your Account with the other parties involved in processing your transactions. This includes other Users you are sending or receiving funds from, and merchants and their service providers. The information might include: Personal Data and Account Information necessary to facilitate the transaction; information to help other participant(s) resolve disputes and detect and prevent fraud; and aggregated data and performance analytics to help merchants better understand Users and to help merchants enhance Users’ experiences. With other third parties for our business purposes or as permitted or required by law: we may share information about you with other parties for Prudential Bank business purposes or as permitted or required by law, including: if we need to do so to comply with a law, legal process or regulations; to law enforcement authorities or other government officials, or other third parties pursuant to a subpoena, a court order or other legal process or requirement applicable to Prudential Bank; if we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; to protect the vital interests of a person; to investigate violations of or enforce a user agreement or other legal terms applicable to any Service; to protect our property, Services and legal rights; to facilitate a purchase or sale of all or part of Prudential Bank business; in connection with shipping and related services for purchases made using a Service; to help assess and manage risk and prevent fraud against us, our Users and fraud involving our Sites or use of our Services, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals and merchants ; to banking partners as required by card association rules for inclusion on their list of terminated merchants; to credit reporting and collection agencies; to companies that we plan to merge with or be acquired by; and to support our audit, compliance, and corporate governance functions. With your consent: we also will share your Personal Data and other information with your consent or direction, including if you authorize an account connection with a third-party account or platform. In addition, Prudential Bank may provide aggregated statistical data to third-parties, including other businesses and members of the public, about how, when, and why Users visit our Sites and use our Services. This data will not personally identify you or provide information about your use of the Sites or Services. We do not share your Personal Data with third parties for their marketing purposes without your consent.
- How Do We Work with Other Services and Platforms
A significant benefit and innovation of Prudential Bank Services is that you can connect your Account with a third-party account or platform. For the purposes of this Privacy Statement, an “account connection” with such a third-party is a connection you authorize or enable between your Account and a non-Prudential Bank account, payment instrument, or platform that you lawfully control or own. When you authorize such a connection, Prudential Bank and the third-party will exchange your Personal Data and other information directly. Examples of account connections include: linking your Account to a social media account or social messaging service; connecting your Account to a third-party data aggregation or financial services company, if you provide such company with your Account log-in credentials; or using your Account to make payments to a merchant or allowing a merchant to charge your Account. If you choose to create an account connection, we may receive information from the third-party about you and your use of the third-party’s service. For example, if you connect your Account to a social media account, we will receive Personal Data from the social media provider via the account connection. If you connect your Account to other financial accounts, directly or through a third-party service provider, we may have access to your account balance and transactional information, such as purchases and funds transfers. We will use all such information that we receive from a third-party via an account connection in a manner consistent with this Privacy Statement. Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your Personal Data as part of the account connection. For example, Personal Data that Prudential Bank shares with a third-party account or platform such as a social media account may in turn be shared with certain other parties, including the general public, depending on the account’s or platform’s privacy practices.
VII. How Do We Use Cookies and Tracking Technologies?
When you visit our Sites, use our Services, or visit a third-party website for which we provide online Services, we and our business partners and vendors may use cookies and other tracking technologies (collectively, “Cookies”) to recognize you as a User and to customize your online experiences, the Services you use, and other online content and advertising; measure the effectiveness of promotions and perform analytics; and to mitigate risk, prevent potential fraud, and promote trust and safety across our Sites and Services. Certain aspects and features of our Services and Sites are only available through the use of Cookies, so if you choose to disable or decline Cookies, your use of the Sites and Services may be limited or not possible. Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not respond to DNT signals. Please review our Statement on Cookies and Tracking Technologies to learn more about how we use Cookies.
VIII. What Privacy Choices Are Available To You?
You have choices when it comes to the privacy practices and communications described in this Privacy Statement. Many of your choices may be explained at the time you sign up for or use a Service or in the context of your use of a Site. You may be provided with instructions and prompts within the experiences as you navigate the Services. Choices Relating to the Personal Data We Collect Personal Data. You may decline to provide Personal Data when it is requested by Prudential Bank, but certain Services or all of the Services may be unavailable to you. Location and other device-level information. The device you use to access the Sites or Services may collect information about you, including Geolocation Information and User usage data that Prudential Bank may then collect and use. For information about your ability to restrict the collection and use of such information, please use the settings available in the device. Choices Relating to Our Use of Your Personal Data Online Tracking and Interest-Based Advertising. We work with partners and third-party service providers to serve you advertising using ad-related cookies and web beacons. You can opt-out of third-party advertising-related cookies and web beacons, in which case our advertising should not be targeted to you. You will continue to see our advertising on third party websites. Personalized Services offered by Prudential Bank on third-party websites and services. You may manage your preferences for other Prudential Bank Services that are personalized and offered to you on third-party websites from your Account. We may also provide you with instructions and prompts on how to manage your preferences within the Service experience. Finding and connecting with others. If available, you may manage your preferences for finding and connecting with others from your account of the Service you use. Choices Relating to Sharing Your Personal Data If you are a resident in the United States and have opened an Account for your own personal and family or household purposes, please see our Consumer Privacy Notice for additional information on opt out rights you may have and how to exercise these rights. All Prudential Bank users must read and agree to the agreements in the column titled “Agreements for All Users.” In addition, if you are using any of the services listed in the other columns, you must read and agree to the applicable agreement(s). The legal agreements and policies above provide the terms and conditions related to the specific services that Prudential Bank offers.